Responsible Gaming
at mmbet

01 Our Commitment to Responsible Gaming

At mmbet, responsible gaming is not a compliance checkbox — it is a foundational part of how we operate. We believe that gambling should be an enjoyable form of entertainment, not a source of financial hardship or emotional distress. Our responsible gaming programme is designed to give every player in Bangladesh the tools, information, and support they need to stay in control of their gambling activity at all times.

mmbet actively works to prevent problem gambling by building protective features directly into the account management system, training our support staff to recognise signs of gambling-related harm, and maintaining a strict 18+ age verification process. We take our duty of care to players seriously and we invest continuously in improving our responsible gaming infrastructure.

This page explains the full range of responsible gaming tools available on the mmbet platform, how to access them, and where to turn if you feel that gambling is becoming a concern for you or for someone you care about. We encourage all players — regardless of their current relationship with gambling — to read this page and to make use of the tools available to them.

02 Age Restriction — 18+ Only

mmbet strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable requirement. Gambling is an adult activity and is not appropriate for minors. mmbet enforces the 18+ requirement through a mandatory age verification process that every new player must complete before depositing funds or placing wagers.

Age Verification Process

During the account registration and KYC (Know Your Customer) process, mmbet requires players to submit a valid government-issued photo identification document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms the player's date of birth and that they are 18 years of age or older. Accounts that cannot verify the player's age will not be permitted to deposit or withdraw funds.

Underage Gambling Detection

If mmbet has reasonable grounds to believe that a registered player may be under the age of 18, the account will be immediately suspended pending a formal age verification review. Any funds deposited during that period will be returned to the source payment method (bKash, Nagad, Rocket, or bank account) after the review is concluded. Any winnings accrued during the period of suspected underage use will be forfeited.

Parental Controls

If you share a device with minors, we strongly recommend using parental control software to block access to gambling websites, including mmbet.ws. Free tools such as Net Nanny, Kaspersky Safe Kids, and built-in operating system parental controls can all be configured to restrict access to gambling content on shared devices.

03 Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your gambling budget and ensure that you never spend more than you can comfortably afford. mmbet allows you to set deposit limits at the daily, weekly, and monthly level — all denominated in Bangladeshi Taka (৳).

How to Set a Deposit Limit

Deposit limits can be set directly from the Responsible Gaming section of your mmbet account settings after logging in. To apply a deposit limit, navigate to Account → Responsible Gaming → Deposit Limits, enter your desired limit amount in ৳, select the period (daily, weekly, or monthly), and confirm. The limit will take effect immediately.

Reducing and Increasing Limits

A reduction in your deposit limit takes effect immediately — there is no waiting period when making your limits more restrictive. This is intentional: if you decide in the moment that you need to reduce your spending, mmbet wants that decision to be honoured without delay. If you later wish to increase a deposit limit, a mandatory 7-day reflection period applies before the increase comes into force. This cooling-off period exists to protect you from impulsive decisions made during a gambling session.

04 Time-Out Tools & Session Controls

Time is one of the most important dimensions of responsible gambling. It is easy to lose track of how long you have been playing, especially during an engaging cricket betting session or live casino game. mmbet provides two distinct time management tools: session time limits and cool-off / time-out periods.

Session Time Limits

A session time limit controls the maximum duration of a single continuous login session on mmbet. When your session reaches the limit you have set, you will be automatically logged out. Before being logged out, a notification will appear giving you a brief summary of your session — time played, net result in ৳, and the number of bets placed — so that you can make an informed decision about whether to log back in.

Reality-check notifications can also be configured to appear at intervals within a session — every 30 minutes, 60 minutes, or 90 minutes — without forcing a log-out. These pop-up reminders display how long you have been playing and your current session balance, giving you a moment to reflect before continuing.

Cool-Off / Time-Out Periods

A cool-off period is a temporary suspension of your mmbet account. Unlike self-exclusion (which is long-term), a cool-off is designed for players who want a short break without permanently closing their account. Available cool-off durations are:

• 24 Hours — account suspended until the following day at the same time (BST).
• 48 Hours — a two-day break, useful after a losing session or when you feel the urge to chase losses.
• 7 Days — a full week away from the platform to reset perspective and review your gambling habits.

During a cool-off period, your account is fully suspended — you cannot log in, deposit, withdraw, or place wagers. mmbet will also pause all promotional communications to your registered phone number and email address for the duration of the cool-off. To activate a cool-off, contact [email protected] or use the Responsible Gaming section of your account settings.

05 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the mmbet platform. It is designed for players who have recognised that their gambling is causing harm — or is at serious risk of doing so — and who need a longer-term break from the platform. mmbet treats all self-exclusion requests with the highest priority and processes them immediately.

Available Self-Exclusion Periods

• 30 Days — a one-month exclusion for players who need a significant break to reassess their habits.
• 6 Months — a medium-term exclusion appropriate for players who are actively seeking help or undergoing counselling.
• 1 Year — a long-term exclusion for players who require an extended period away from online gambling.
• Permanent / Indefinite — a permanent closure of the mmbet account. This option cannot be reversed under any circumstances. Permanent self-exclusion is the appropriate choice if you feel that gambling is seriously harming your life or the lives of those around you.

What Happens During Self-Exclusion

Once a self-exclusion is activated on your mmbet account, the following actions are taken immediately:

• Your account is suspended and you cannot log in, deposit, withdraw, or place any wagers.
• All pending promotional offers, bonus credits, and free bet allocations are cancelled and forfeited.
• All marketing communications — including SMS notifications and email promotions — are immediately suppressed for the duration of the exclusion period.
• Any available balance in your account at the time of exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account). This withdrawal will be completed within 5 business days.

How to Request Self-Exclusion

To activate self-exclusion, contact the mmbet responsible gaming support team directly at [email protected] with the subject line Self-Exclusion Request. Please include your registered username and the duration of exclusion you are requesting. Your request will be processed within 24 hours — and in most cases, immediately. You may also activate a self-exclusion from within your account settings under Account → Responsible Gaming → Self-Exclusion.

06 Recognising Problem Gambling

Problem gambling can develop gradually and it is not always easy to recognise in yourself. Many people who experience gambling-related harm do not identify as having a "gambling problem" — they simply find themselves spending more time and money than intended, or feeling unable to stop even when they want to. Awareness is the first step toward change.

The following signs may indicate that gambling is becoming a problem. This list is not exhaustive — if any of these descriptions feel familiar, we encourage you to reach out for help without hesitation.

Common Warning Signs

• Spending more money on gambling than you originally planned or can afford.
• Borrowing money or selling possessions to fund gambling activity.
• Chasing losses — placing additional bets to try to recover money you have lost.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Gambling to escape problems, stress, boredom, or negative emotions rather than for entertainment.
• Lying to family or friends about how much time or money you spend on gambling.
• Neglecting work, study, family responsibilities, or social relationships because of gambling.
• Spending significantly longer gambling than you intended on a regular basis.
• Feeling that you need to gamble with larger and larger amounts to get the same level of excitement.
• Continuing to gamble despite repeated unsuccessful attempts to cut back or stop.

07 Support & Resources

mmbet strongly encourages any player who feels that their gambling may be causing harm to seek support. Our own support team is always available, and there are also broader resources and approaches available to help anyone affected by problem gambling in Bangladesh.

Contact mmbet Support

Practical Steps You Can Take Right Now

• Set a deposit limit today — even if you feel your gambling is under control, a deposit limit adds a safety net that costs nothing.
• Track your gambling expenditure — review your transaction history in your mmbet account regularly to maintain an accurate picture of how much you are spending.
• Take regular breaks — use the session time limit feature to ensure you step away from the screen at regular intervals.
• Talk to someone you trust — sharing concerns about gambling with a family member or close friend reduces isolation and opens the door to support.
• Use the cool-off tool proactively — you do not need to be in crisis to take a break. A 48-hour cool-off after a heavy session is a healthy, responsible choice.
• Seek professional help if needed — if gambling is affecting your mental health, finances, or relationships, professional counselling is the most effective form of support.

Maintaining a Healthy Relationship with Gambling

Gambling at mmbet is designed to be a form of entertainment — a way to enjoy cricket betting during the BPL or T20 World Cup season, to experience the excitement of live casino games, or to play slots for leisure. It is most enjoyable when approached with a clear budget, a set time limit, and the acceptance that losses are a normal part of the experience. The following principles can help maintain a positive relationship with gambling:

• Only gamble with money you can afford to lose — treat it as the cost of entertainment, not as an investment.
• Set a budget before you start and stop when you reach it, whether you are winning or losing.
• Never gamble when you are under the influence of alcohol, medication, or extreme stress.
• Balance gambling with other leisure activities and social connections.
• Accept losses as part of the game — attempting to recover losses through additional wagers rarely ends well.

08 Protecting Minors

mmbet takes its responsibility to protect minors from exposure to gambling very seriously. In addition to our strict 18+ age verification process for account registration, mmbet recommends that all adult players who share devices with children or teenagers take additional steps to prevent inadvertent access to gambling content.

Recommended Parental Control Measures

• Log out of your mmbet account whenever you leave a shared device unattended — do not rely on browser auto-fill or saved passwords to keep your account secure.
• Use a private browser window for mmbet sessions on shared devices so that your account session and browsing history are automatically cleared when the window is closed.
• Install parental control software on any device that minors use regularly. Options include Net Nanny, Kaspersky Safe Kids, Qustodio, and built-in parental controls available on Android, iOS, and Windows devices.
• Configure router-level content filtering to block gambling-category websites across your home network if children are present in your household.
• Keep your mmbet login credentials private — never share your username or password with anyone, including family members under the age of 18.

Reporting Suspected Underage Access

If you become aware that a minor has accessed or is attempting to access the mmbet platform — whether through your account or their own — please report this immediately to [email protected]. We will investigate and act on all such reports promptly and with full confidentiality.